Shipping & Delivery Policy

USA & Global Free Shipping

At Bivoxa, we offer free worldwide shipping on all orders with no minimum purchase required. Your perfect bag will arrive at your doorstep without any additional shipping costs.

Order Processing Time
All orders are processed within 48-72 hours (excluding weekends and holidays) after payment confirmation.

You will receive an order confirmation email immediately after purchase.

Once shipped, you'll get a tracking notification email with carrier details.

Estimated Delivery Times

Note: Delivery times are estimates and may vary due to customs processing, holidays, or unforeseen delays.

Shipping Carriers
We partner with trusted global carriers including:
DHL Express
UPS
FedEx
Local postal services (for certain destinations)

Order Tracking
Track your package 24/7 using the link in your shipping confirmation email.

Most tracking numbers become active within 24 hours of shipment.

Important Notes
Address Accuracy: Double-check your shipping address before submitting your order. We cannot modify addresses after shipment.

Customs & Duties: International shipments may be subject to customs fees (varies by country). These charges are the customer's responsibility.

Delivery Issues: If your package is delayed or lost, contact us at support@bivoxa.com within 30 days of shipment.

Holiday Shipping
During peak seasons (November-January):
Processing may take up to 4 business days
Delivery times may extend by 3-5 business days

Need Help?
Contact our customer service team:
Email: daiweide099@gmail.com
Response time: Within 24 hours (Monday-Friday)
We're committed to getting your Bivoxa bag to you as quickly and smoothly as possible!