Payment Methods Policy

At Bivoxa, we strive to provide a seamless and secure checkout experience. Currently, we accept payments exclusively through PayPal, ensuring fast processing and buyer protection for all customers.

Accepted Payment Method
✅ PayPal – We accept all major credit cards, debit cards, and PayPal balances through PayPal’s secure payment gateway.

Why We Use PayPal?
✔ Security – Your financial details are encrypted and never stored on our servers.
✔ Buyer Protection – Eligible purchases are covered by PayPal’s Purchase Protection.
✔ Global Accessibility – Supports multiple currencies and payment methods worldwide.

Payment Process
Checkout: Select PayPal as your payment method at checkout.

Redirect: You’ll be securely redirected to PayPal to complete payment.

Confirmation: Once payment is successful, you’ll receive an order confirmation email.

Important Notes
🔹 Payment Verification: Orders are processed only after successful PayPal payment.
🔹 Declined Payments: If your payment fails, please ensure:

Your PayPal account has sufficient funds.

Your card/bank approves online transactions.

Billing details match your PayPal/card information.
🔹 Refunds: Processed back to your original PayPal payment method within 3-10 business days.

Need Help?
For payment issues, contact us at daiweide099@gmail.com.

Note: We do not accept cash, checks, bank transfers, or other payment methods at this time.

Why This Policy Works for Your Store:
✅ Clear & concise – Customers quickly understand the only payment option.
✅ Trust-building – Highlights PayPal’s security and buyer protection.
✅ Reduces support queries – Explains declined payments and refunds upfront.

(FAQs) - Payments
Q1: Do I need a PayPal account to pay?
✅ No! You can check out as a guest using any major credit or debit card through PayPal's secure payment portal. Simply select "Pay with Debit/Credit Card" at checkout.

Q2: Why was my payment declined?
Common reasons include:

Insufficient funds or card limit reached

Your bank's security filters (contact your card issuer)

Billing address doesn't match your card details

Q3: How long do refunds take to process?
⏳ Typically 3-10 business days after approval. The exact timing depends on your bank's processing speed.

Q4: I was charged but didn't get an order confirmation. What now?
1️⃣ Check your spam/junk folder first
2️⃣ Verify the transaction in your PayPal account
3️⃣ Still missing? Email us immediately at daiweide099@gmail.com.

Q5: Can I be charged twice for one order?
❌ Absolutely not! If you see a payment error, please check your PayPal activity before attempting payment again to avoid duplicate charges.

Q6: Will you accept Alipay/WeChat Pay in the future?
🔮 We currently only accept PayPal, but are evaluating additional payment options! Join our mailing list to be the first to know about updates.

Q7: What currencies do you accept?
💵 We accept all currencies supported by PayPal. The amount will be converted automatically based on PayPal's exchange rates.

Q8: How do I know my payment information is secure?
🔒 All transactions are processed through PayPal's encrypted system. Bivoxa never stores or sees your full financial details.