Contact Form

We'd love to hear from you! Here's how to reach our team:

Customer Service Hours
Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)
Saturday: 10:00 AM - 4:00 PM (GMT+8)
Closed Sundays and public holidays

Contact Methods
Email
📧 General Inquiries: daiweide099@gmail.com
📦 Order Support: daiweide099@gmail.com
🔄 Returns & Exchanges: daiweide099@gmail.com

Phone
📞 +86 131 4017 7128

Address
📍 Bivoxa Headquarters
No. 5 Yilan Road, Room 2005
Xiamen City, Fujian Province 361016
China

Expected Response Times
Emails: Within 24 business hours

Phone Calls: Immediate assistance during business hours

Weekends: Responses will be sent the next business day

Visit Us
Our Xiamen office is open for appointments only. Please contact us in advance to schedule a visit.

We're committed to providing you with the best possible service!